Resolved
Our network has been stable for 12 days, we are now moving this incident to Resolved.
Posted May 18, 2026 - 11:28 AEST
Update
We are continuing to monitor for any further issues.
Posted May 07, 2026 - 19:03 AEST
Monitoring
Incident Resolved – All Services Restored
The earlier network outage impacting Cloud Servers Australia services has now been fully resolved.
The issue was identified as a fault within our core network infrastructure, which has been rectified. Following this, all services have been successfully restored
.
Customers should now be fully operational. If you continue to experience any issues, please contact our support team.
We sincerely apologise for the disruption and appreciate your patience while our team worked to restore services.
Posted May 07, 2026 - 19:02 AEST
Update
The issue has been identified as a failed component in our core network infrastructure, which affected multiple systems across our environment. Our team has worked to stabilise the network, and most customer services have now been restored.
We are continuing to restore the remaining services, including elements of our NSX software-defined network, and are making steady progress.
We understand how disruptive this is and appreciate your patience while we complete the final stages of recovery. Our engineering team remains actively engaged and monitoring the environment.
We will continue to provide updates as we progress.
Posted May 07, 2026 - 15:13 AEST
Identified
Our network engineers have identified the issue as a failed core switch or switch component and are working on a resolution to restore services asap.
The network is now partially restored with more server functions progressively restoring.
We apologise for the inconvenience and will update you as soon as we have more information.
Posted May 07, 2026 - 12:09 AEST
Update
We are continuing to investigate the issue, we will update as soon as we have further information
Posted May 07, 2026 - 08:47 AEST
Update
We are continuing to investigate this issue.
Posted May 07, 2026 - 07:00 AEST
Investigating
We are currently investigating a network-wide outage. More details to follow shortly.
Posted May 07, 2026 - 06:52 AEST
This incident affected: Sydney (Sydney - Dedicated Servers, Sydney - Virtual Servers, Sydney - Network, Sydney - Web Hosting, Sydney - Colocation), Brisbane (Brisbane - Web Hosting, Brisbane - Colocation, Brisbane - Dedicated Servers, Brisbane - Network, Brisbane - Virtual Servers), Perth (Perth - Web Hosting, Perth - Colocation, Perth - Dedicated Servers, Perth - Virtual Servers, Perth - Network), New Zealand (New Zealand - Web Hosting, New Zealand - Colocation, New Zealand - Dedicated Servers, New Zealand - Virtual Servers, New Zealand - Network), and Melbourne (Melbourne - Fibre Internet Service, Melbourne - Web Hosting, Melbourne - Colocation, Melbourne - Dedicated Servers, Melbourne - Network, Melbourne - Virtual Servers).