Resolved
Our network engineers have now marked this issue as resolved as all services have been stable for an acceptable period of time.
Posted Aug 13, 2020 - 22:22 AEST
Monitoring
Our engineers have identified that the issue being caused by one of our core routers having a memory issue. This router has now been rebooted which looks to have restored all services. We will continue to monitor the router and the cause behind the memory issue. Which may result in the device being replaced at a later scheduled time.
We apologise for the inconvenience.
Posted Aug 13, 2020 - 12:41 AEST
Investigating
We have had reports of our network being offline. We can confirm that all services are currently affected and our Network engineers are working to identify the issue.
Posted Aug 13, 2020 - 12:17 AEST
This incident affected: Sydney (Sydney - Dedicated Servers, Sydney - Virtual Servers, Sydney - Network, Sydney - Web Hosting, Sydney - Colocation), Brisbane (Brisbane - Web Hosting, Brisbane - Colocation, Brisbane - Dedicated Servers, Brisbane - Network, Brisbane - Virtual Servers), Perth (Perth - Web Hosting, Perth - Colocation, Perth - Dedicated Servers, Perth - Virtual Servers, Perth - Network), New Zealand (New Zealand - Web Hosting, New Zealand - Colocation, New Zealand - Dedicated Servers, New Zealand - Virtual Servers, New Zealand - Network), and Melbourne (Melbourne - Fibre Internet Service, Melbourne - Web Hosting, Melbourne - Colocation, Melbourne - Dedicated Servers, Melbourne - Network, Melbourne - Virtual Servers).