At approx. 7am AEST Telstra made a configuration change to their Melbourne Routers which started advertising all of the Cloud Servers Australia IP addresses as if they owned them.
As a result it caused all traffic to the Cloud Servers Australia IP addresses to route through to Telstra at which point Telstra dropped the traffic. This caused sites and servers to not be accessed and ultimately disabled access to our network.
Engineers at Telstra have confirmed the issue is on their end and are working through removing all announcements.
At 8:50AM AEDT Telstra resolved most of these issues . We can now see customers on the Telstra network connected and working and other peering networks now able to access the Cloud Servers Australia network.
The current ETA for full restoration is 9:30 AEDT, with some prefixes starting to come back now.
For any further information please contact the Cloud Servers Australia support desk on 1300 074 267 or at
support@cloudserversaustralia.com.au.