Update - We are continuing to monitor for any further issues.
Jan 11, 16:23 AEDT

Update - We are continuing to monitor for any further issues.
Jan 11, 15:14 AEDT

Monitoring - Services are temporarily restored, and a permanent solution is being prepared.
Jan 11, 15:13 AEDT

Update - Engineers have identified that the disk drive in one of the firewall has failed and is now in the process of being replaced.

We are also working on a temporary workaround to restore services quicker.
Jan 11, 11:43 AEDT

Identified - Our engineers have identified a problem with one of our core firewalls in the Melbourne Datacentre, that is only affecting a few customers.

Engineers are working on the issue now. There is no ETA at this point in time. We will update you as soon we have more information.
Jan 11, 10:12 AEDT